Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
Yes of course! I will change it for free :) just leave a note at checkout! if you prefer all gold/all sliver/specific changes, just let me know at checkout! will be happy to help you change
Yes! Our earrings are now made with stainless steel, but if you prefer 925 silver or 12k gold hooks, just add them to your cart! just search add ons and you'll be able to find them on my store :)
S925 are $1 per pair, and 12k are $2 per pair! The price is due to them being filled pieces, thus their cost is higher!
You can just use a piece of DRY cloth/tissue to wipe if they get dusty or dirty! please do not wash them especially if they have details cause the paint will rub off
they are quite durable, but please still treat them with care ie don't throw them around :(
Returns & Refunds
Strictly no return or refunds due to the nature of the products!!
But if they arrive broken cause of shipping, I will send you a new pair! just send me a dm/email :)
I mark the orders as fulfilled when I pack them! This is to ensure that I don't miss out on any orders, but this also means that you might get a notification that the parcel has been fulfilled before I mail them out, so please don't be alarmed! I mail parcels out once a week and pack them as and when I can! dm me or email me if you have any questions and I will help!!
Normal mailing takes 3-5 days, same for smart pacs!